​All GLOBEX evacuation equipment comes with a five year warranty.​

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Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Refunds

We provide a refund to customers if we are notified of your wish to cancel your order, within 14 days of you receiving your goods. From the date of notification of a cancelled order, you have another 14 days to return the goods to us. The returned goods must be in original condition, with all packaging and instructions complete and intact.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will refund a cancelled order within 14 days of receiving the goods back - refunded on your original payment method. You do not have to provide a reason for the cancellation.

In the instance where you have ordered an item that has unexpectedly just become out of stock, we will contact you to ask whether you would like us to process a special order for the item. Alternatively you can instruct us to process a refund if you choose to cancel your order. 

Please remember it can take between 5 and 10 business days for your bank or credit card company to process and post the refund to your statement. The amount may reflect as a credit into your account, or the original transaction on your statement will be edited to reflect the refund. Besides looking for a credit in your statement, please also review the original transaction on your statement when determining the successful conclusion of any refund. We unfortunately do not have any control over this necessary '5 to 10 business day' transaction period. This is the required time it takes for the different banks to process the refund request.  

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